our policies and cancellation fees

Here at 2545 Salon And Spa your appointments are very important to us to avoid disappointment it is advisable to pre book your appointments several weeks ahead.

Most of our established service providers are booking out 2 to 3 weeks in advance.

Our master stylists are booked one month to three months.

Our juniors and new stylists are usually available within 3 to 7 days and some same day appointments do pop up.

We always encourage to add your name to our cancellation list or call for an opportunity for a last-minute booking any time.

We have together as a team created the following policies, out of respect to our staff of service providers.

Once you have made an appointment please note that this is how we earn our living. Last minute cancellations, no-shows and late appointments disrupt everyone’s schedule and affects one’s income.

We understand that things happen and are willing to discuss any emergencies that arise for you.

Confirmations

As a courtesy, we text message three days before your appointment or we can email.

We will call to confirm your appointment the day before to remind you; however, if we are unable to reach you and can only leave a message, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals,  missed appointments,  and the cancellation fees.

You can opt out of one or all of our confirmations.

Cancellation and rescheduling

When we have made an appointment for you, we have held that spot for you and turned others away. It is very difficult to fill an appointment at the last minute for this reason.

We require 24 hours notice to change move or cancel an appointment.

50% or up to 100% will be charged for an unfillable appointment

Arriving late for your appointment

If you arrive too late past your scheduled appointment for your service provider to complete your service,  you will be charged our cancellation fee

No-show appointments

This is referred to in our industry as someone making an appointment and not calling to cancel, change, or reschedule and not showing up for it at all.

We charge 100% full cost of no-show appointments. It must be paid in full before we will schedule another appointment;  as well any future appointments will be automatically cancelled.

You may be required to put a deposit on future appointments or may be updated to walk-in status only, if there’s a history of missed appointments.

Deposits

Deposits may be required for extended hair and spa services (over 2 hours) or because of previous appointment history.

You may be asked to make a deposit when booking your appointment. That fee will go towards the cost of your total service ; however, it will be lost if you cancel or reschedule in less than a 24 hour period or no-show your appointment.

Deposits can be made here on our website.

Retail Returns

Styling tools are guaranteed by the manufacturer – not 2545 salon and spa. We strongly advise that you send in the warranty card that is included with the product, and keep your packaging.

Retail “sale” items are a final sale and non-refundable.

Any “walk in” purchases, which are not entered into your customer profile on our computer system are a final sale

All tanning related products are a final sale.

Aveda regular retail products are  returnable within 14 days with proof of purchase from the location purchase. Refunds will only be processed using the method they were paid with.

All prices on our ecommerce site and website menus are subject to change without notice and will be our current price in our head office system, not this site.